FAMILIES

About Us

Happy Haven is a South Australian owned and operated company offering a range of services. We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites. We also offer a range amusements for hire, as well as accredited test and tagging of electrical items. Our focus is on ensuring value for money and satisfaction among our families and customers, as well as providing career pathways for our dedicated and professional team of staff.

Our Philosophy

At Happy Haven OSHC we believe that children need a safe, warm, secure and stimulating environment where quality care is provided. Seeking passionate and resourceful educators is crucial to providing children with a positive learning environment that is inclusive and respectful to all. Therefore we recognise and value the importance of strong, collaborative and nurturing partnerships between children, families, community and educators.
Happy Haven OSHC provides children with opportunities to grow and develop as confident individuals by exploring their world through stimulating and challenging play.

Testimonials

I tried at least 6 different OSHC centers. I had excuses like “not experienced in Special Needs”. Then something wonderful happened….

Tania's Story

Single Mother and Happy Haven Parent of Olly

The service’s educators are loved by the kids and their parents, as they are able to create a positive, safe and highly enjoyable environment. The program is of an extremely high standard…..

Principal's Voice

The Pines Primary School Principal

The educators within the service have a confident attitude towards children with additional needs. The children enjoy their time in the service, and embrace their peers with additional needs. It is a place of inclusion and belonging for children.

Natalie Gentle

Inclusion Support Facilitator

Enrolment

Enrolling for a Happy Haven OSHC is easy. It just takes two easy steps. Step 1. Search for your service using the homepage. Once you have found your service click visit website. Step 2. Click Enrol Here and complete the enrolment form.

Please make sure you have a read of our Family Handbook. This handbook will allow you to familiarise yourself with Happy Haven OSHC policies and procedures and also have some FAQ which may be of interest to you.

If you require additional children to be enrolled, please complete the child details form below, upload and submit.

Upload Child Details Form

Bookings and Cancellations

To make a permanent change to bookings (i.e. add or take away days required) please complete a new booking form. To cancel “all” bookings permanently, please download, fill out and upload the appropriate booking/cancellation forms on the left.

Please be aware of your services booking and cancellation policy. The booking and cancellation policy is in line with the fee structure as outlined in your services family handbook which can be found on your services page or in hard copy at your OSHC. 

If you wish to make a casual booking, please fill out the form on the right and press send.

Upload Booking and Cancellation Forms

Frequently Asked Questions

What is CCB?

CCB is a payment provided by the Australian Government that covers 24-50 hours of childcare per week. Eligible parents or guardians must:

  • Meet Australian residency requirement
  • Be enrolled/enrolling in an approved service (Happy Haven is one of these)
  • Meet child immunisation condition

The amount of CCB you receive varies depending on your income, type of care, amount of care, number of children in care, and whether or not you pass the work, training and study test.

 

What is CCR?

CCR is designed to help working families with the costs of childcare. The rebate covers 50 per cent of out of pocket expenses not covered by the CCB (up to $7500 per year per child). You can choose to have the rebate paid to us on a fortnightly basis, thereby reducing the fees you pay us, or you can elect to have the rebate paid as a lump sum quarterly into your bank account

 

Why do I need to report the total number of children in care? And how do I notify the service of this?

Your CCB is calculated based on the number of children in care, therefore if a child attends an alternative child care service then you need to notify us so that we can apply for correct entitlement. The same applies if a child is absent from care (and not being charged). This is reported either by filling in the applicable section on the booking form (either OSHC or Vac booking form) or you can simply tell one of our staff and they will record the information for you.

 

How can I make payments?

Fees must be paid by Direct Debit, families will need to fill in a direct debit request form. Direct Debits are processed every week on Thursdays (except where Thursday falls on a Public Holiday, in this case it will be processed the next business day)

 

How much will be directly debited?

Accounts will be sent out on the Wednesday prior to the direct debit, this will outline the total amount due to come out. Families can elect to have a maximum limit that can be debited (just talk to one of our educators). If families are experiencing any difficulty with payments and are needing to defer a payment, this needs to be done by close of business Wednesday. You can ring at any time to check the balance of your account.

ABOUT

Happy Haven is a South Australian owned and operated company offering a range of services. We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites. We also offer a range amusements for hire, as well as accredited test and tagging of electrical items. Our focus is on ensuring value for money and satisfaction among our families and customers, as well as providing career pathways for our dedicated and professional team of staff.

        

CONTACT US